Payment Policy

At Bennett’s Novelties, our mission is to use our talents and skills to create the highest-quality reproduction of each customer’s request. We believe work is a blessing and customers are a gift, and we treat every interaction—big or small—with respect, clarity, and mutual trust. This Payment Policy is built to honor those values: “keep it real,” “be lean & efficient,” and operate in integrity.

1. Payment Status Definitions

Due on Receipt
Accounts designated as “Due on Receipt” require payment at the time the order is placed. We hold to our value of honoring commitments: no production begins until valid payment is confirmed.

Net 30
These are credit accounts. Payment is due within 30 days of the invoice date, for products delivered or services rendered.

Purchase Order (PO)
Some customers prefer submitting a formal PO before work begins. Once accepted, that account operates with “Net 30” terms (i.e., payment due within 30 days of invoice).

2. Late & Past Due Accounts

Should a Net 30 or PO account become past due (i.e. not paid by the due date), we will place a hold on future orders until the outstanding balance is settled.
If a pattern emerges of paying 5 or more days late, we reserve the right to convert that account permanently to Due on Receipt.
Invoices 90 days or more past due may be escalated to a third-party collections agency (e.g. Apollo Credit Adjustment). Any collection costs, interest, or fees will be the responsibility of the customer.
We may charge late fees or interest on overdue balances (for example, 1.5% per month or the maximum permitted by law). All such terms will be clearly disclosed in invoice or contract documents.

3. Tax-Exempt Accounts

Customers who hold tax-exempt status must provide valid documentation (such as a tax exemption certificate) before their account is flagged as tax-exempt.
Until documentation is received and verified, Bennett’s Novelties is legally required to collect sales tax.
For approved tax-exempt accounts, payments must come from a check or credit card in the name of the tax-exempt entity. If a personal payment method (personal check, personal credit card, or cash) is used, sales tax must be added to the order by law.

4. Accepted Payment Methods (for Taxed Accounts)

We accept:

Cash
Business checks
Visa, MasterCard, Discover, American Express

We reserve the right to decline or limit certain payment methods for particular orders or accounts if it becomes necessary.

5. Refunds, Adjustments & Disputes

If there is an error, discrepancy, or defect with an invoice, notify us in writing within 15 days of receiving it. We'll promptly review, investigate, and correct any valid errors.
Approved refunds will be issued via the original payment method, unless another arrangement is mutually agreed.
Disputes raised after 30 days may be deferred until a resolution is reached; we may withhold refunds on disputed amounts until the matter is resolved.

6. Policy Changes & Notification

We may update this Payment Policy over time. The version published on bcnsign.com is the authoritative one for new orders or contracts.
If you are an existing customer, we will provide at least 30 days’ notice before implementing any substantive changes that impact your payment terms.

Your Trusted Local Print Shop in Huron Since 1999